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Understanding Fiber Internet Technology

Fiber

Understanding Fiber Internet Technology

by Paul Kaplan | Updated Mar 17,2023 | Pub. Mar 15,2023

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Brightspeed Internet

Autopay required. Taxes & Fees: Up to $100 installation charge and $15 monthly router charge may apply. Pricing subject to change. Router included, subject to return policy. Speed based on wired connection. Wifi speeds may vary. Available Internet speeds may vary by address. Services are subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. ©2023 Connect Holding LLC. All rights reserved.

Brightspeed Business Internet

($15/mo. modem lease applies, $99 installation fee)

Speed may not be available in your area. Paperless billing or prepay required. Additional taxes apply.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see Brightspeed.com/InternetPolicy for more information.

Service is not available everywhere. Offer is available to qualifying customers only. Monthly service rate, leased equipment rates, and taxes are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Brightspeed provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or one-time purchase option (up to $200 + tax). A one-time installation fee of $99 applies.

Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see Brightspeed.com/eula). To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from Brightspeed. Customer may access their monthly invoice in My Brightspeed online account. Postpay: A credit check or deposit may apply. Prepay: Prepay required if ordering the service digitally. If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Customer may access their monthly invoice in My Brightspeed online account. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Brightspeed.com/terms. See Brightspeed.com/feesandtaxes for applicable taxes. Additional restrictions apply. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.

Brightspeed Fiber

Paperless billing required. Taxes & Fees: Up to $100 installation fee may apply, plus tax where applicable. Pricing subject to change. Speed based on wired connection. Wireless speeds may vary. Available Internet speeds may vary by address. Services are subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. ©2023 Connect Holding LLC. All rights reserved.

Brightspeed Fiber

Get up to 940 Mbps for $65/mo. plus taxes. Autopay required. Taxes & Fees: Up to $100 installation fee may apply. Pricing subject to change. Router included, subject to return policy. Speed based on wired connection. Wifi speeds may vary. Available Internet speeds may vary by address. Services are subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. All rights reserved.

Brightspeed Fiber

Autopay required. Taxes & Fees: Up to $100 installation fee may apply. Pricing subject to change. Router included, subject to return policy. Speed based on wired connection. Wifi speeds may vary. Available Internet speeds may vary by address. Services are subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. All rights reserved.

Affordable Connectivity Program

Free technician installation included. The FCC and Brightspeed ACP discounts are available to customers on a monthly basis so long as they continue to meet the ACP program eligibility requirements. The FCC and Brightspeed ACP discounts will end with termination of subscription to eligible services or when a household is no longer eligible for the ACP program. Customers no longer eligible for the ACP program will be subject to the Brightspeed’s regular rates, terms, and conditions. ©2023 Connect Holding II LLC. All rights reserved.

Brightspeed Internet Affordable Connectivity Program

In addition to the ACP monthly discount of up to $30 provided by the FCC, Brightspeed will also provide an additional monthly discount of up to $20 for all new ACP qualified customers to create a maximum total savings of up to $50 per month on qualifying plans. If the monthly statement for an ACP qualified customer is less than $50, the total discount will not exceed the statement amount. The additional Brightspeed discount can not be combined with $75 Tribal household discount.

Brightspeed Fiber Internet Affordable Connectivity Program

In addition to the ACP monthly discount of up to $30 provided by the FCC, Brightspeed will also provide an additional monthly discount of up to $30 for all new ACP qualified customers to create a maximum total savings of up to $60 per month on qualifying plans. If the monthly statement for an ACP qualified customer is less than $60, the total discount will not exceed the statement amount. The additional Brightspeed discount can not be combined with $75 Tribal household discount.

Brightspeed Fiber

(No modem fee and no installation fee)

Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection.

Paperless billing or prepay required. Additional taxes apply.

Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Brightspeed may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see Brightspeed.com/InternetPolicy for more information.

Service is not available everywhere. Offer available to qualifying customers only. Monthly service rates and taxes are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see Brightspeed.com/eula). To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from Brightspeed. Customer may access their monthly invoice in My Brightspeed online account. Postpay: A credit check or deposit may apply. Prepay: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Brightspeed.com/terms. See Brightspeed/feesandtaxes for applicable taxes, fees. Additional restrictions apply. Free Modem and Install Offer: Limited time offer is available to new Brightspeed customers who sign up for a new, qualifying 940 Mbps Internet plan. Limit one offer per location during a 12-month period. Offer may not be transferable or stackable with certain promotions. Brightspeed may change or cancel offer at its sole discretion without notice. Additional restrictions apply. Modem: One modem per account; taxes may apply. Equipment provided on a one-time basis (no exchanges, upgrades or substitutions) and at Brightspeed’s discretion). High-Speed Internet Subscriber Agreement Equipment Return policy applies. Installation: If customer completes sign-up through Brightspeed.com, offer will also include professional installation at customer’s eligible location. Technician will provide the modem at the time of installation. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.

Brightspeed Fiber for Business

(No modem fee and no installation fee)

Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection.

Paperless billing or prepay required. Additional taxes apply.

Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Brightspeed may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see Brightspeed.com/InternetPolicy for more information.

Service is not available everywhere. Offer available to qualifying customers only. Monthly service rates and taxes are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see Brightspeed.com/eula). To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from Brightspeed. Customer may access their monthly invoice in My Brightspeed online account. Postpay: A credit check or deposit may apply. Prepay: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Brightspeed.com/terms. See Brightspeed/feesandtaxes for applicable taxes, fees. Additional restrictions apply. Free Modem and Install Offer: Limited time offer is available to new Brightspeed customers who sign up for a new, qualifying 940 Mbps Internet plan. Limit one offer per location during a 12-month period. Offer may not be transferable or stackable with certain promotions. Brightspeed may change or cancel offer at its sole discretion without notice. Additional restrictions apply. Modem: One modem per account; taxes may apply. Equipment provided on a one-time basis (no exchanges, upgrades or substitutions) and at Brightspeed’s discretion). High-Speed Internet Subscriber Agreement Equipment Return policy applies. Installation: If customer completes sign-up through Brightspeed.com, offer will also include professional installation at customer’s eligible location. Technician will provide the modem at the time of installation. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.

Brightspeed Voice

Additional taxes, fees, and surcharges apply. Rate excludes Brightspeed Fee not to exceed $3.00/mo/line.*

*The Brightspeed Fee is the Facility Relocation Cost Recovery Fee. This is neither a tax nor required by law but set by Brightspeed and may change. For information about taxes, fees, and surcharges, visit www.Brightspeed.com/feesandtaxes. Service is not available everywhere. Available to new qualifying, residential customers. Monthly service rate and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.Brightspeed.com/terms. Additional restrictions may apply. Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.

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