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Brightspeed Customer Service

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Current customers

We’re monitoring services with smart diagnostics and self-repair, so you can leave the maintenance to us.

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Interested in Brightspeed’s services? We’re dedicated to providing quality connectivity with no hidden fees.

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Frequently asked questions
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About Brightspeed

We’re a brand new choice in internet. And we’re on a mission to bring ultrafast internet and dependable WiFi connectivity to America. We’re building the infrastructure to provide millions of homes with fast, reliable internet. So wherever you’re streaming, gaming or working, you’ll enjoy an uninterrupted experience. Our goal is to connect 3 million homes over the next five years, and we’re just getting started. Available in select areas.

Where is Brightspeed available?

We offer dependable and affordable internet services to rural and suburban areas spanning 20 states.

What is the difference between download and upload speed?

Download speed refers to the rate at which your connection (and your device) can transfer data from the internet to you.

Upload speed refers to how quickly your device can send data to another device on the internet. For example, posting a photo or video to Facebook.

What is DSL?

DSL (digital subscriber line) internet also uses telephone lines to transmit data. But in contrast to dial-up, DSL uses inaudible frequencies, so it doesn’t compete with your voice phone service. Average speeds for DSL are between 1 and 100 Mbps for downloading and up to 20 Mbps for uploading.

What is Fiber Internet?

Fiber-optic internet, commonly called fiber internet or simply “fiber,” is a broadband connection that can reach speeds of up to 940 Megabits per second (Mbps), with low lag time. The technology uses fiber-optic cable, which amazingly can send data as fast as about 70% the speed of light. In addition, fiber-optic cables are not as susceptible to severe weather conditions as other types of traditional cables, which helps minimize outages.

Is Fiber Internet faster?

High-speed internet connections transmit data at different speeds. In addition to being faster, fiber is widely considered to be more reliable, and is an excellent choice for telecommuters, gamers, multi-user households and businesses. Brightspeed Fiber service can deliver symmetrical download/upload speeds of up to 940 Megabits per second (Mbps) over a wired connection to your router.

What speed is right for me?
That depends mainly on the size of your household and on how you use the internet. Here are some basic speed recommendations.

Speeds up to 200 Mbps are well-suited for:

  • Live streaming and online gaming
  • Video conferencing and file transfers
  • Web browsing and shopping online

Speeds up to 500 Mbps are ideal for:

  • HD streaming and online gaming
  • Remote work and video calls
  • High speed browsing and online shopping

Speeds up to 940 Mbps are perfect for:

  • 4K streaming and highly responsive gaming
  • Cloud collaboration and online learning
  • Ultrafast browsing and connecting numerous devices

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